Help when you need it

Fill in the order form on the packages page with your details and your vehicle's make, model, year and fuel type. Nothing is charged at that point. For Self-Install we reply straight away with a secure payment link — once paid, your tracker is ordered, configured and shipped, arriving in 3–5 days. For Pro Install we first confirm with our installation partner that your vehicle is suitable, then send the payment link, and RS Connect will be in touch to arrange your fitting.

The Apex Self-Install package arrives pre-configured, so it's plug and play: connect it on the vehicle battery so it has power — the SIM is already included, with nothing to activate separately. The Apex Pro Install package is professionally installed by our installation partner RS Connect, because it wires into the ignition circuit for immobilisation. Either way, once the device is powered and connected, link it in the app.

Installation is included in the £249.99 Apex Pro Install package. An RS Connect engineer fits the tracker at your home or workplace. Standard appointments run Monday to Friday, 08:00–16:00, with travel to mainland UK and Northern Ireland included (excluding the Scottish Highlands and UK islands) — other areas and out-of-hours visits are available on request, subject to availability and an additional charge. Please make sure the vehicle and your tracker are on site for the appointment, and give at least 24 hours' notice to cancel or rearrange — late cancellations and missed appointments incur the full installation charge. Installation labour is covered by RS Connect's one-year warranty.

The IMEI is printed on the tracker itself and on its box. You'll enter it in the app when linking the device to your vehicle.

The tracker must be powered and connected before you link it. Check the device has power from the vehicle, give it a few minutes to connect after first power-up, and confirm you've entered the IMEI exactly as printed.

On iPhone, yes — anti-theft alerts are delivered as critical alerts, which bypass silent mode, so an unexpected ignition sounds the alert even if your phone is silenced. Android receives the same push alerts. Delivery time depends on network conditions and isn't guaranteed.

The theft detection suite covers this. Unplugging the tracker from vehicle power fires a tamper alert. The device has built-in signal-jamming detection. And if the tracker goes completely silent — a possible full jam or tamper — you get a "tracker went offline" alert. Tow-away and jack-up movement with the ignition off is detected too.

Remote immobilisation is available with the Apex Pro Install package only. From the app you can disable your vehicle so it can't be driven off, and re-enable it just as easily. It's safety-gated: the cut engages only once the vehicle confirms it is stationary or moving slowly — never at speed. If the vehicle is parked or asleep, it applies the moment the tracker next connects.

As many as you like — each vehicle has its own tracker on a flat £8.99/month subscription (no tiers). Add or remove vehicles anytime and manage them all from one account.

Manage or cancel anytime from your account at apex-tracking.co.uk/account. Your subscription runs to the end of the period you've already paid for, then simply doesn't renew.

Only vehicles you own or have legal authority over. Apex Tracking must not be used to covertly track other people, and you're responsible for using it lawfully.