Terms of use

These terms are an agreement between you and Apex Tracking Group Ltd ("we", "us"), of {{COMPANY_REGISTERED_ADDRESS}}, covering your use of the Apex Tracking app, website and service. By creating an account or using the service you accept these terms.

The service

Apex Tracking provides GPS vehicle tracking, anti-theft alerts and related features through a mobile app connected to a self-install tracking device fitted to your vehicle. The service depends on mobile network coverage, GPS availability and the device being correctly installed and powered — we can't guarantee uninterrupted tracking, that every alert will be delivered in every circumstance, or how quickly an alert will arrive.

Lawful use

You may only use the service to track vehicles you own or have legal authority over. You must not use it to covertly track any person, including partners, family members or employees without a lawful basis. You are responsible for complying with the laws that apply to your use of tracking, and we may suspend or terminate accounts used unlawfully.

Subscriptions

• Plans are monthly auto-renewing subscriptions purchased through Apple's App Store or Google Play, covering 1, up to 5, or up to 20 vehicles depending on the plan.
• The price for your region is shown at checkout in the app before you confirm. Payment is taken by Apple or Google under their terms.
• Your subscription renews automatically each month unless you cancel at least 24 hours before the end of the current period, via your App Store or Google Play subscription settings.
• When you cancel, the service continues until the end of the period you've paid for. Refunds are handled by Apple or Google under their refund policies.

Your account

Keep your sign-in details secure — you're responsible for activity on your account. You must give accurate information and keep it up to date, and you must be at least 18 to subscribe.

Acceptable use

You must not attempt to interfere with the service, access other users' data, reverse engineer the app except where the law allows, or resell the service without our written agreement.

Liability

Apex Tracking is a monitoring aid, not a guarantee against theft. To the extent the law allows, we are not liable for loss caused by events outside our control — including network outages, GPS interference, incorrect installation or theft of a tracked vehicle. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence.

Changes and termination

We may update the service and these terms; if a change is material we'll give you reasonable notice in the app or by email. You can stop using the service at any time by cancelling your subscription and deleting your account.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

Contact

Questions about these terms: info@apex-tracking.co.uk.